Legal
Privacy policy
Last updated:
Jun 29, 2025
AirMedia Limited (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with the Ember device, platform, software, website, and related services (collectively, “Ember”).
By using Ember, you consent to the practices described in this Privacy Policy.
1. Company Information
AirMedia Limited is a company registered in England and Wales under Company No. 15271197, with its registered office at 509 Tildesley Road, London, SW15 3BE.
We act as a data controller when we process personal data in connection with our website, customer accounts, and communications.
2. What Data We Collect
Ember is designed to run locally, meaning your personal data and model inputs/outputs remain on your device unless you choose to share them.
We may collect and process the following categories of data:
Account Information (if you create an Ember account)
Name, email address, billing/shipping details, password.
Transaction Data
Payment information (processed securely via third-party providers), order history, invoices.
Device & Usage Data (Optional)
Technical information such as device type, operating system, and crash logs, but only if you opt-in to diagnostics or feedback programs.
Communications
Any correspondence you send us (support tickets, emails, feedback).
We do not have access to the content you process locally with Ember unless you explicitly choose to share it for support purposes.
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfill your orders (contractual necessity).
To provide customer support and respond to inquiries (legitimate interest).
To maintain, secure, and improve Ember (legitimate interest).
To send service updates or changes to our Terms (legal obligation/legitimate interest).
To comply with legal and regulatory requirements (legal obligation).
We do not use your local model inputs/outputs for training, monitoring, or marketing purposes.
4. Legal Bases for Processing
We rely on the following lawful bases under the UK GDPR and EU GDPR:
Contractual necessity – when providing Ember and processing payments.
Legal obligation – when required to comply with law or regulation.
Legitimate interest – for security, service improvement, and communications.
Consent – where you opt-in to analytics, feedback, or marketing communications.
5. Data Sharing and Third Parties
We may share limited personal data with trusted third parties, including:
Payment processors (for secure payment handling).
Shipping/logistics providers (to deliver devices).
Cloud service providers (only for website hosting, support, or optional diagnostics).
Legal/regulatory authorities (if required by law).
We do not sell or rent your personal data to third parties.
6. International Transfers
If personal data is transferred outside the UK or EU, we will ensure it is protected by appropriate safeguards, such as UK/EU-approved standard contractual clauses.
7. Data Retention
We retain personal data only as long as necessary for:
Order fulfillment and accounting (up to 6 years under UK tax law).
Customer account management (until account deletion).
Support history (as long as relevant).
You may request deletion of your account and associated data at any time.
8. Data Security
We implement technical and organizational measures to protect your data, including:
Encryption of payment and account data during transmission.
Limited access controls for staff.
Secure hosting providers with compliance certifications.
No method of storage or transmission is 100% secure, but we take reasonable steps to minimize risks.
9. Your Rights
Under UK GDPR/EU GDPR, you have the right to:
Access a copy of your personal data.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing in certain circumstances.
Request data portability to another provider.
Withdraw consent at any time (for consent-based processing).
To exercise your rights, contact us at [Insert Company Email Address].
10. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Enable essential site functions (e.g., login, checkout).
Improve performance and user experience.
Provide analytics (only with your consent where required).
You can control cookie preferences through your browser settings.
11. Children’s Privacy
Ember is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date. Continued use of Ember after updates constitutes your acceptance of the new Policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
AirMedia Limited
509 Tildesley Road
London, SW15 3BE
Email: support@ember-llm.com
If you are located in the EU, you also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).
Legal
Privacy policy
Last updated:
Jun 29, 2025
AirMedia Limited (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with the Ember device, platform, software, website, and related services (collectively, “Ember”).
By using Ember, you consent to the practices described in this Privacy Policy.
1. Company Information
AirMedia Limited is a company registered in England and Wales under Company No. 15271197, with its registered office at 509 Tildesley Road, London, SW15 3BE.
We act as a data controller when we process personal data in connection with our website, customer accounts, and communications.
2. What Data We Collect
Ember is designed to run locally, meaning your personal data and model inputs/outputs remain on your device unless you choose to share them.
We may collect and process the following categories of data:
Account Information (if you create an Ember account)
Name, email address, billing/shipping details, password.
Transaction Data
Payment information (processed securely via third-party providers), order history, invoices.
Device & Usage Data (Optional)
Technical information such as device type, operating system, and crash logs, but only if you opt-in to diagnostics or feedback programs.
Communications
Any correspondence you send us (support tickets, emails, feedback).
We do not have access to the content you process locally with Ember unless you explicitly choose to share it for support purposes.
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfill your orders (contractual necessity).
To provide customer support and respond to inquiries (legitimate interest).
To maintain, secure, and improve Ember (legitimate interest).
To send service updates or changes to our Terms (legal obligation/legitimate interest).
To comply with legal and regulatory requirements (legal obligation).
We do not use your local model inputs/outputs for training, monitoring, or marketing purposes.
4. Legal Bases for Processing
We rely on the following lawful bases under the UK GDPR and EU GDPR:
Contractual necessity – when providing Ember and processing payments.
Legal obligation – when required to comply with law or regulation.
Legitimate interest – for security, service improvement, and communications.
Consent – where you opt-in to analytics, feedback, or marketing communications.
5. Data Sharing and Third Parties
We may share limited personal data with trusted third parties, including:
Payment processors (for secure payment handling).
Shipping/logistics providers (to deliver devices).
Cloud service providers (only for website hosting, support, or optional diagnostics).
Legal/regulatory authorities (if required by law).
We do not sell or rent your personal data to third parties.
6. International Transfers
If personal data is transferred outside the UK or EU, we will ensure it is protected by appropriate safeguards, such as UK/EU-approved standard contractual clauses.
7. Data Retention
We retain personal data only as long as necessary for:
Order fulfillment and accounting (up to 6 years under UK tax law).
Customer account management (until account deletion).
Support history (as long as relevant).
You may request deletion of your account and associated data at any time.
8. Data Security
We implement technical and organizational measures to protect your data, including:
Encryption of payment and account data during transmission.
Limited access controls for staff.
Secure hosting providers with compliance certifications.
No method of storage or transmission is 100% secure, but we take reasonable steps to minimize risks.
9. Your Rights
Under UK GDPR/EU GDPR, you have the right to:
Access a copy of your personal data.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing in certain circumstances.
Request data portability to another provider.
Withdraw consent at any time (for consent-based processing).
To exercise your rights, contact us at [Insert Company Email Address].
10. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Enable essential site functions (e.g., login, checkout).
Improve performance and user experience.
Provide analytics (only with your consent where required).
You can control cookie preferences through your browser settings.
11. Children’s Privacy
Ember is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date. Continued use of Ember after updates constitutes your acceptance of the new Policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
AirMedia Limited
509 Tildesley Road
London, SW15 3BE
Email: support@ember-llm.com
If you are located in the EU, you also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).